Consumers within the meaning of Section 13 of the German Civil Code (BGB) have a right of withdrawal in accordance with the following provisions:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have or has taken possession of the goods. If several goods are ordered as part of a single order and delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have or has taken possession of the last goods. The individual products must be related to one another.
To exercise your right of withdrawal, you must inform us, ARTjam, Rudolf-Diesel-Straße 9, 22941 Bargteheide, Germany, Telephone: +49 (0) 4532 9753 120, E-mail: vertrieb@artjam.de, by means of a clear statement, for example a letter sent by post, fax or e-mail, of your decision to withdraw from this contract. You may use the provided model withdrawal form for this purpose, but this is not mandatory. You may also complete and submit the model withdrawal form or another clear statement electronically on our website www.devin-miles.de. If you make use of this option, we will promptly send you confirmation of receipt of such withdrawal, for example by e-mail.
Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts: contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. Contracts for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to ARTjam, Rudolf-Diesel-Straße 9, 22941 Bargteheide, Germany, without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for examining their condition, properties and functionality.
General information
1. Please avoid damaging or soiling the goods. Please return the goods, where possible, in their original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage by using suitable packaging.
2. Please note that compliance with the above point 1 is not a prerequisite for the effective exercise of the right of withdrawal.
